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What do you need as a small hotel or hostel?

Anyone running a small hotel or hostel quickly realizes how many different products and online options there are to help with this. The range of vendors and offerings can be overpowering – leaving many to wonder what they really need! Our short guide here will introduce the main concepts and systems you need to consider as you set up, or look to improve, your operations and sales. Managing the...

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How to successfully start a hotel or hostel, pt.1

If you have concluded that you want to start running a hotel/hostel as a business, good for you! Running a hotel can be rewarding, both financially and on a personal level. At this planning stage, it’s good to start quickly to think in practical terms. How large is this hotel or hostel going to be? The larger the hotel, the larger investment it will require, in both time and money. You could al...

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The Art of Upselling

In an aggressively competitive industry, hoteliers must find a way to delight their customers whilst remaining profitable. Upselling is one way in which this can work. When you are versed in what your customers seek and desire, upselling does not become a ‘hard sell’ but more of an expansion of your offering. The hospitality sector can use many ways to upsell goods and services: Excellent Co...

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7 practical tips for taking better photos of your hotel

As an avid amateur photographer of over 10 years, I have some pretty good understanding of how to take good photos. I’ve done some photography for hotels previously too, on a low budget. So I thought I would like to share my top 7 tips: 1.      Hire a photographer You might want to do everything yourself to save a few bucks, and you might be thinking that it can’t be that hard to take a coupl...

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Your Customer Database is your Gold

Nobody likes to be treated like they are on a conveyor belt, least of all, customers who picked your hotel amongst the many others they could have chosen. That has to mean something, and it is worth acknowledging. Shared values are important when maintaining customer relations. A loyal customer base is a valuable asset, one that requires care and nurturing. Every customer wants to feel special...

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A selection of our customers

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  • Angel Inn Midhurst
  • Gasthaus _pyorealogo
  • Citysleep
  • Hemavans Wärdshus

Contact us for a demonstration