Blog
10 November 2017
Use these 11 simple ways to keep guests satisfied and loyal.
Even during hard times it is possible for the hospitality industry to thrive without focusing purely on price. By adopting a “customer-centric” strategy with a strong focus on guest satisfaction and customer service it can become a strong point of differentiation. Customers and guests recognise those operators that place them at the heart of everything they do at their property – making sure...
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